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Post-Opening Ramp Up | Essential Service

SpringHill/Element Colorado Springs DT

Above-Market Performance Gains for a Dual-Branded Property in Colorado Springs.

After assuming management post-opening, our team realigned leadership and strengthened service delivery to improve guest experience while implementing a dynamic revenue strategy.

Assumed management after opening in 2022.

The modern "element" hotel building, marked "55", is illuminated at twilight against a vibrant orange and purple sky, with bikes and a car parked on the street.

Strategy

  • Realigned leadership and clarified accountability across key guest-facing roles.
  • Shifted from fixed pricing to a more dynamic revenue strategy.
  • Leveraged the dual-brand platform to improve group placement and internal demand capture.
  • Strengthened service delivery through targeted training, improved accountability, and operational consistency.

The Results

  • 48% increase in RevPAR Index.
  • 54% increase in RevPAR.
  • Above competitive set performance despite market contraction.

  • RevPAR Index Increase

    + 48%

  • RevPAR Increase

    + 54%

Measurable Outcomes, Elevated Performance

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