Fairfield Inn & Suites Holiday/Tarpon Springs
During my sales career, I spent 28 years on the road staying at 1 Star to 5 Star hotels across the US but rarely did I ever use
the word EXCEPTIONAL until now. From the moment, Laurie checked me in on January 13th until I departed on January 21st every contact I had with your staff was friendly, courteous and professional. The room was clean and comfortably appointed. Be assured, when I return to the Holiday area, I will stay at the Fairfield Inn. –TH
During my sales career, I spent 28 years on the road staying at 1 Star to 5 Star hotels across the US but rarely did I ever use
the word EXCEPTIONAL until now. From the moment, Laurie checked me in on January 13th until I departed on January 21st every contact I had with your staff was friendly, courteous and professional. The room was clean and comfortably appointed. Be assured, when I return to the Holiday area, I will stay at the Fairfield Inn. –TH
TownePlace Suites Kennesaw
I just wanted to drop you a line and let you know about the wonderful job Heather Brinson did with my people. My company was in Atlanta for an extended project and Heather and the staff at the Towneplace Suites in Kennesaw made my guys feel like family. They were in this hotel May – December and never once did I get a complaint about the facility, staff, or anything associated with your property. To say this is unusual would be an understatement. I believe all of the credit for this belongs to Heather and the wonderful people in Kennesaw.I dealt personally with Heather concerning the extended stay of my crews and found her to not only be very helpful but a delight to deal with. When I explained our situation to her, she went the extra mile to ensure not only would be we be staying at Towneplace Suites on this project but also on future projects in the Atlanta area.
I just wanted to drop you a line and let you know about the wonderful job Heather Brinson did with my people. My company was in Atlanta for an extended project and Heather and the staff at the Towneplace Suites in Kennesaw made my guys feel like family. They were in this hotel May – December and never once did I get a complaint about the facility, staff, or anything associated with your property. To say this is unusual would be an understatement. I believe all of the credit for this belongs to Heather and the wonderful people in Kennesaw.I dealt personally with Heather concerning the extended stay of my crews and found her to not only be very helpful but a delight to deal with. When I explained our situation to her, she went the extra mile to ensure not only would be we be staying at Towneplace Suites on this project but also on future projects in the Atlanta area.
Thanks again for the privilege to deal with Heather. It was indeed my pleasure. –RF
Courtyard Mall of Georgia
My husband and I stayed at your hotel for our daughter’s wedding Many of our family and friends stayed there also. I
would like to thank you and your staff for making our stay so pleasant. Your staff was very friendly and helpful to my family and our guests.Jessica Webb was great in helpmg make plans and reservations. The front desk staff was knowledgeable about the hotel and the area. The housekeeping staff was helpful and nice to speak with and our rooms were well taken care of. We enjoyed your restaurant and facilities.
My husband and I stayed at your hotel for our daughter’s wedding Many of our family and friends stayed there also. I
would like to thank you and your staff for making our stay so pleasant. Your staff was very friendly and helpful to my family and our guests.Jessica Webb was great in helpmg make plans and reservations. The front desk staff was knowledgeable about the hotel and the area. The housekeeping staff was helpful and nice to speak with and our rooms were well taken care of. We enjoyed your restaurant and facilities.
My family and friends travel frequently and they all commented on how nice everything was at your hotel. –SG
TownePlace Suites Kennesaw
I want to thank you for the hospitality and follow up that you and your crew in Kennesaw gave me during my brief stay. I stay in all different Marriott properties all over the country…. Fairfields, Courtyards, JW Marriotts… all of them. You guys in Kennesaw provided service and attention that was at least as good if not better that any of the other properties that I’ve stayed at.Thanks very much… and if I do get back to the Kennesaw area, I will definitley give you guys a call. –MH
I want to thank you for the hospitality and follow up that you and your crew in Kennesaw gave me during my brief stay. I stay in all different Marriott properties all over the country…. Fairfields, Courtyards, JW Marriotts… all of them. You guys in Kennesaw provided service and attention that was at least as good if not better that any of the other properties that I’ve stayed at.Thanks very much… and if I do get back to the Kennesaw area, I will definitley give you guys a call. –MH
Country Inn & Suites Concord
I was astounded at the comfort of the rooms…the high quality of the bedding & pillow (the beds rival those of the Westin Heavenly Bed), the cleanliness of the rooms and the halls and lobby – even the elevator. The bathrooms are exceptional and spacious. Even the pool is perfect. The breakfast is so substantial that our company does not reimburse breakfast expenses when staying at this hotel – as it is provided (not a typical continental breakfast!). However, as much as I enjoyed the accommodations, the most important factor to me is customer
service.
The management and staff of the Country Inn and Suites in Concord rivals or excels that of any hotel I have stayed in. The staff have come to recognize me and I rarely even have to say my name when I check in. Friendly and courteous, and always checking to see if I have enjoyed my stay or if I need anything. Even during the infamous race weekend when the hotel was packed, I received the same level of customer service as I have come to expect. The one time I had a minor concern regarding one of the rooms, I was personally contacted by the manager
to make sure the concern was addressed quickly and by her directly. I wanted you all to know what a gem you have in the management and staff of this hotel. It is evident that all of the extra touches and attention to detail and customer service is part of the workplace culture which, of course, is something that is embodied and demonstrated by the leader of any organization –regardless of size.
service.
The management and staff of the Country Inn and Suites in Concord rivals or excels that of any hotel I have stayed in. The staff have come to recognize me and I rarely even have to say my name when I check in. Friendly and courteous, and always checking to see if I have enjoyed my stay or if I need anything. Even during the infamous race weekend when the hotel was packed, I received the same level of customer service as I have come to expect. The one time I had a minor concern regarding one of the rooms, I was personally contacted by the manager
to make sure the concern was addressed quickly and by her directly. I wanted you all to know what a gem you have in the management and staff of this hotel. It is evident that all of the extra touches and attention to detail and customer service is part of the workplace culture which, of course, is something that is embodied and demonstrated by the leader of any organization –regardless of size.
Hampton Inn Brunswick
I would like to praise Mr. Frank Gilford at the Hampton Inn Brunswick, GA. My husband and daughters traveled from SC to FL right after Christmas. On their trip home they spent the night at the Hampton Inn. My daughter’s blanket (the blanket she’s had since birth) was a travel companion for this trip and she left it tucked under the bed covers. I contacted the hotel and was greeted by Frank. Frank was so hellpful in tracking the blanket down in the laundry room and shipping it home. He went above and beyond. My daughter was so excited today to arrive home and find her blanket on the front porch. After working in customer service for 15 years I understand how trying it can be at times. Thank you Frank. A little girl will be sleeping peacefully tonight thanks to his efforts! –SS
Hampton Inn Brunswick
This hotel renewed my faith on the Hampton Inn franchise. The service was exceptional. I made a couple of requests during the check in process and the Front Desk Rep was very accommodating. The actual property was superb. Yes, it is a new property but it is also very well maintained. We really enjoyed the setting in the breakfast room. –JK
Courtyard Mall of Georgia
I’d like to give special attention to Sarah in the Bistro. She’s gotten to remembering what I eat for breakfast, down to the fact
that I always use grape jelly but never the strawberry one. I noticed I had two today, and I asked her if she had done it on purpose, or by accident. She said it was purposefully done, and I thanked her sincerely. She has taken the time to get to know me, and provide personal services on par with what I would expect at The Ritz-Carlton. I’d also like to compliment Rosa. She assisted me in a matter that was very important in a timely, discreet, professional fashion, and she’s been genuinely interested in my well-being ever since we met, and you couldn’t have a better person to guide the staff as she also is a truly dedicated service professional. –TT
I’d like to give special attention to Sarah in the Bistro. She’s gotten to remembering what I eat for breakfast, down to the fact
that I always use grape jelly but never the strawberry one. I noticed I had two today, and I asked her if she had done it on purpose, or by accident. She said it was purposefully done, and I thanked her sincerely. She has taken the time to get to know me, and provide personal services on par with what I would expect at The Ritz-Carlton. I’d also like to compliment Rosa. She assisted me in a matter that was very important in a timely, discreet, professional fashion, and she’s been genuinely interested in my well-being ever since we met, and you couldn’t have a better person to guide the staff as she also is a truly dedicated service professional. –TT
Best Western Canton
I had an easy time making the reservation. The lady on the phone made sure that I had what I needed at the best price. The
front desk staff was great and the housekeeping was wonderful. My room looked great and felt comfortable everyday. Housekeeping took care to respect our personal items also. Housekeeping did a good consistent job everyday. –DC
I had an easy time making the reservation. The lady on the phone made sure that I had what I needed at the best price. The
front desk staff was great and the housekeeping was wonderful. My room looked great and felt comfortable everyday. Housekeeping took care to respect our personal items also. Housekeeping did a good consistent job everyday. –DC
Fairfield Inn & Suites Buckhead
I wanted to take a moment to relay a truly extraordinary experience I recently had at your Buckhead Atlanta Fairfield Inn. I try
and use Marriott properties exclusively when I travel, and generally stay in a Courtyard or Hotel. This property was suggested by a business colleague, and I booked it in order to be close to where he lived. When I arrived, I was a little put off by the appearance and location of the hotel, and asked the Front Office Manager, Alicia Dunn, if there was a Courtyard nearby she could book me in. Ms. Dunn was more than polite, and said she would be happy to accommodate me, but was there any way I would re-consider, as she valued me as a customer. When I asked her if the amenities and location were nicer at the Courtyard, Alicia smiled a million dollar smile, and politely answered that
“yes, it is a nicer facility, but you have me here!” Ok, normally I would not have paid much credence after a long flight, and being somewhat
cranky to begin with, but there was something so genuine and sincere about Ms. Dunn, that I decided to stay. She went to ask me about my day, how long I was in town for, etc., and actually made me feel quite at home.
and use Marriott properties exclusively when I travel, and generally stay in a Courtyard or Hotel. This property was suggested by a business colleague, and I booked it in order to be close to where he lived. When I arrived, I was a little put off by the appearance and location of the hotel, and asked the Front Office Manager, Alicia Dunn, if there was a Courtyard nearby she could book me in. Ms. Dunn was more than polite, and said she would be happy to accommodate me, but was there any way I would re-consider, as she valued me as a customer. When I asked her if the amenities and location were nicer at the Courtyard, Alicia smiled a million dollar smile, and politely answered that
“yes, it is a nicer facility, but you have me here!” Ok, normally I would not have paid much credence after a long flight, and being somewhat
cranky to begin with, but there was something so genuine and sincere about Ms. Dunn, that I decided to stay. She went to ask me about my day, how long I was in town for, etc., and actually made me feel quite at home.
Later that evening, I received a call from the General Manger, Ms. Young, inquiring how my stay was, and if I needed anything,
including a wake-up call. Apparently, Alicia had let Tonya know to “pay special attention” to this guest. I was really starting to be
impressed. Later, when I went down to dinner, I asked Ms. Dunn where she recommended for dinner, and she suggested the restaurant next door. She then asked me to wait, and went and made a phone call and came out with a card with the name of the restaurant’s manager. Ms. Dunn asked that I speak with her and that “I would be well taken care of”. As it turns out, I chose to go across the street to Fogo that evening. The next morning Ms. Dunn greeted me and asked how I enjoyed dinner. I explained that I changed my mind and went across the street for dinner. She cheerfully asked if I enjoyed my evening, but I could tell that maybe I had missed something. I asked Alicia, and she said she had arranged a special gift card discount, but was happy that I had a nice evening. I promised her that I would take her up on her generosity that evening. When I returned at the end of the day, Ms. Dunn was behind the desk, cheerful as always, and presented me with another gift card. I had probably one of the best dinners I’ve had in a long time, and to my shock and dismay, the dinner was comped by the restaurant. Later that evening, I asked if she had any snacks to sell, and Alicia re-appeared with freshly made cookies!
including a wake-up call. Apparently, Alicia had let Tonya know to “pay special attention” to this guest. I was really starting to be
impressed. Later, when I went down to dinner, I asked Ms. Dunn where she recommended for dinner, and she suggested the restaurant next door. She then asked me to wait, and went and made a phone call and came out with a card with the name of the restaurant’s manager. Ms. Dunn asked that I speak with her and that “I would be well taken care of”. As it turns out, I chose to go across the street to Fogo that evening. The next morning Ms. Dunn greeted me and asked how I enjoyed dinner. I explained that I changed my mind and went across the street for dinner. She cheerfully asked if I enjoyed my evening, but I could tell that maybe I had missed something. I asked Alicia, and she said she had arranged a special gift card discount, but was happy that I had a nice evening. I promised her that I would take her up on her generosity that evening. When I returned at the end of the day, Ms. Dunn was behind the desk, cheerful as always, and presented me with another gift card. I had probably one of the best dinners I’ve had in a long time, and to my shock and dismay, the dinner was comped by the restaurant. Later that evening, I asked if she had any snacks to sell, and Alicia re-appeared with freshly made cookies!
I don’t think I’ve ever taken the time, or quite frankly been so moved to do so, in relaying a business experience. I will tell
you that you have a truly unique and impressive employee in Alicia Dunn. Not only did she retain me as a customer at the Fairfield Inn, but made my stay truly enjoyable. She is an absolute credit to your organization, and should go far. Alicia not only made me feel special, but also cemented my commitment to staying at Marriott properties, as I had been considering looking at Hilton hotels for the future. It’s funny how one person such as Alicia could move the focus from a property that may have needed some updating, to creating a relationship where the customer really felt valued. All of a sudden, the room seemed much nicer, and the stay far more enjoyable.
you that you have a truly unique and impressive employee in Alicia Dunn. Not only did she retain me as a customer at the Fairfield Inn, but made my stay truly enjoyable. She is an absolute credit to your organization, and should go far. Alicia not only made me feel special, but also cemented my commitment to staying at Marriott properties, as I had been considering looking at Hilton hotels for the future. It’s funny how one person such as Alicia could move the focus from a property that may have needed some updating, to creating a relationship where the customer really felt valued. All of a sudden, the room seemed much nicer, and the stay far more enjoyable.
Best Western Canton
The Best Western staff at the Canton, Georgia location is extremely welcoming,
friendly, and accommodating. My reservation was made through their manager,
Jennifer, and she made me feel like we were best friends for years. I told her
I was in between moving and feeling frazzled. Upon check-in the front desk
employee, Jamie, immediately asked how moving was and if I needed help with
anything to let her know. She was very sweet and helpful. I met their head
housekeeper, Olga, who made sure I had everything I needed and provided a
beautiful and extraordinary clean room for me. At checkout Brandy, the day
front desk employee, had me laughing and leaving the hotel in a great mood. I
highly recommend staying there and know I will again.
The Best Western staff at the Canton, Georgia location is extremely welcoming,
friendly, and accommodating. My reservation was made through their manager,
Jennifer, and she made me feel like we were best friends for years. I told her
I was in between moving and feeling frazzled. Upon check-in the front desk
employee, Jamie, immediately asked how moving was and if I needed help with
anything to let her know. She was very sweet and helpful. I met their head
housekeeper, Olga, who made sure I had everything I needed and provided a
beautiful and extraordinary clean room for me. At checkout Brandy, the day
front desk employee, had me laughing and leaving the hotel in a great mood. I
highly recommend staying there and know I will again.
Best Western Canton
Kindness along with taking care of business is still a rare commodity these days. You and your staff have been so kind to us. We felt
at home even though we were thousands of miles away. Thank you so much! –TM
Kindness along with taking care of business is still a rare commodity these days. You and your staff have been so kind to us. We felt
at home even though we were thousands of miles away. Thank you so much! –TM
SpringHill Suites Vero Beach
I didn’t know enough details about our 25th anniversary party to panic when the lightning detector and storms came Saturday night. We had no choice but to keep people away from our celebration at the Hobart Soccer Complex. We thought of whose home we could use to host the people who had already gathered. None was big enough. Other than one of our members’ union halls, which was booked, the first thing that came to everyone’s mind was Spring Hill Suites. Why? We’ve appreciated your partnering with us on the four or so tournaments we have each year. We’re pleased to have your banner on our fence along the entryway to the fields.
I didn’t know enough details about our 25th anniversary party to panic when the lightning detector and storms came Saturday night. We had no choice but to keep people away from our celebration at the Hobart Soccer Complex. We thought of whose home we could use to host the people who had already gathered. None was big enough. Other than one of our members’ union halls, which was booked, the first thing that came to everyone’s mind was Spring Hill Suites. Why? We’ve appreciated your partnering with us on the four or so tournaments we have each year. We’re pleased to have your banner on our fence along the entryway to the fields.
But what Brenda executed Saturday night went beyond anything we could ask. Her and her team’s actions really SAVED us, saved us from wasting food a caterer had prepared and saved us some face with members who had come to celebrate. Allowing us to come over Saturday night and celebrate at Spring Hill was almost unimaginable in this day and time. As I told the gathering, your saving us at the last second was one of those great Vero Beach moments — one of those stories neighbors tell newcomers about why it’s great to live in this great, small, hometown.
It’s one of those stories that I, and probably many of those gathered, will be telling frequently now — but also probably over and over when we’re in the old-age home. –LR
Hampton Inn & Suites Navarre
I wanted to let you know that we really enjoyed your hotel during out brief stay. We’ve stayed at more than 30 Hampton Inns and have been pleased every time. The hotel was very clean which is our #1 concern when staying somewhere. The front desk staff was WONDERFUL, some of the most helpful, friendly, and courteous staff I have ever encountered. We were greeted by name when we checked in and the desk clerk even took the time to learn both of my children’s names. She also recommended a great restaurant for us to have dinner at and even called in reservations for us. The morning staff was so kind as well. I forgot to pack hairspray for my daughter’s cheer competition and one of the ladies was kind enough to grab her can from her car and allow me to use it. We stay in hotels at least three nights a month and never once has a staff been so friendly and accommodating. I just wanted to share this with you because often times we only report back when there are problems and complaints. Your staff absolutely deserves a hand and these words of praise. We appreciated your hospitality and will see you again should we ever find ourselves in Navarre. –CTS
I wanted to let you know that we really enjoyed your hotel during out brief stay. We’ve stayed at more than 30 Hampton Inns and have been pleased every time. The hotel was very clean which is our #1 concern when staying somewhere. The front desk staff was WONDERFUL, some of the most helpful, friendly, and courteous staff I have ever encountered. We were greeted by name when we checked in and the desk clerk even took the time to learn both of my children’s names. She also recommended a great restaurant for us to have dinner at and even called in reservations for us. The morning staff was so kind as well. I forgot to pack hairspray for my daughter’s cheer competition and one of the ladies was kind enough to grab her can from her car and allow me to use it. We stay in hotels at least three nights a month and never once has a staff been so friendly and accommodating. I just wanted to share this with you because often times we only report back when there are problems and complaints. Your staff absolutely deserves a hand and these words of praise. We appreciated your hospitality and will see you again should we ever find ourselves in Navarre. –CTS
SpringHill Suites Vero Beach
I’ve always been happy with the Marriott products but I think the staff in Vero Beach get a special shout-out. The whole staff is great, but want to give special praise to Colleen and Richard… talk about going above & beyond!.. if they think I might have made a wrong reservation, they call me… if they find something in my room after I leave, the call me… if I got a stain on a shirt that might have come from an iron, they send it out and have it back for me in a couple of hours.. they loan me shaving cream and bring it to my room… Richard tells me Bruin scores when I walk thru the door (I live in Boston)… and most of all – they are such NICE people… and obviously love their job & serving Marriott customers. –DS
I’ve always been happy with the Marriott products but I think the staff in Vero Beach get a special shout-out. The whole staff is great, but want to give special praise to Colleen and Richard… talk about going above & beyond!.. if they think I might have made a wrong reservation, they call me… if they find something in my room after I leave, the call me… if I got a stain on a shirt that might have come from an iron, they send it out and have it back for me in a couple of hours.. they loan me shaving cream and bring it to my room… Richard tells me Bruin scores when I walk thru the door (I live in Boston)… and most of all – they are such NICE people… and obviously love their job & serving Marriott customers. –DS
Best Western Canton
I just wanted to take a moment to tell you about the great service and hospitality we received from the front desk clerk, Brandon. If all companies had an employee like him, the world would be a better place. I just can’t say enough about how he went above and beyond on anything we asked of him. I will certainly stay there whenever we come to Canton to visit my mother in a nursing home near the Inn. –SL
I just wanted to take a moment to tell you about the great service and hospitality we received from the front desk clerk, Brandon. If all companies had an employee like him, the world would be a better place. I just can’t say enough about how he went above and beyond on anything we asked of him. I will certainly stay there whenever we come to Canton to visit my mother in a nursing home near the Inn. –SL
Fairfield Inn & Suites Macon
I have been blessed with employment in a time when jobs are far and few. This wonderful blessing is a little over two hours from my home. When I leave for work, it’s with suitcase in tow and my home away from home is Marriott’s Fairfield Inn & Suites on Sheraton Drive in Macon, Georgia.
It gives me great pleasure to write this letter of praise for the entire team at this location. The front desk personnel not only know my name and preferences, but if I’m spotted pulling into the parking area, everything is ready as I walk through the front door. On more than one occasion I’ve received a handwritten note attached to the hotel bill saying “good to see you” or “have a great day”. When stopping for the morning “to-go” coffee, friendly greetings and personal conversations sends me on my way with positive feelings and a smile on my face.
Hospitality is hard work and with the “me-me-me” attitude most people have these days, I’m sure it’s difficult at times to keep smiling and forging ahead. That’s why it was important to share that Marriott’s customer service, core values and the leadership of this particular hotel is truly remarkable! –DG
I have been blessed with employment in a time when jobs are far and few. This wonderful blessing is a little over two hours from my home. When I leave for work, it’s with suitcase in tow and my home away from home is Marriott’s Fairfield Inn & Suites on Sheraton Drive in Macon, Georgia.
It gives me great pleasure to write this letter of praise for the entire team at this location. The front desk personnel not only know my name and preferences, but if I’m spotted pulling into the parking area, everything is ready as I walk through the front door. On more than one occasion I’ve received a handwritten note attached to the hotel bill saying “good to see you” or “have a great day”. When stopping for the morning “to-go” coffee, friendly greetings and personal conversations sends me on my way with positive feelings and a smile on my face.
Hospitality is hard work and with the “me-me-me” attitude most people have these days, I’m sure it’s difficult at times to keep smiling and forging ahead. That’s why it was important to share that Marriott’s customer service, core values and the leadership of this particular hotel is truly remarkable! –DG
SpringHill Suites Vero Beach
I am a professional actor and have traveled the country many times in addition to Eastern Europe and Japan. I have stayed in countless hotels and have witnessed the good, the bad and the ugly. I can honestly tell you I have NEVER had the pleasure of the kindness and out-of-their way,beyond the call of duty hospitality that I encountered at Springhill Suites, Vero Beach. I stayed there for approximately six weeks and never once missed home or any ammenities therein. Colleen Heady, Richard Piranian and Bradley Halberstam were so incredibly kind and helpful every single day. Even on days when I was in a not so pleasant mood (and there were several … ) they never ceased to be their incredibly lovely selves. In addition I found the breakfast ladies, Iisa Best and Stephanie Eriksen, extremely accomodating and cheerful. The hotel itself was very well kept, including my room. And I LOVE the separate rooms for the toilet and shower! I truly could not have asked for a better experience than that which I experienced at SpringHill Suites by Marriott, Vero Beach. Thanks again to all your wonderful staff and thank you! –-MP
I am a professional actor and have traveled the country many times in addition to Eastern Europe and Japan. I have stayed in countless hotels and have witnessed the good, the bad and the ugly. I can honestly tell you I have NEVER had the pleasure of the kindness and out-of-their way,beyond the call of duty hospitality that I encountered at Springhill Suites, Vero Beach. I stayed there for approximately six weeks and never once missed home or any ammenities therein. Colleen Heady, Richard Piranian and Bradley Halberstam were so incredibly kind and helpful every single day. Even on days when I was in a not so pleasant mood (and there were several … ) they never ceased to be their incredibly lovely selves. In addition I found the breakfast ladies, Iisa Best and Stephanie Eriksen, extremely accomodating and cheerful. The hotel itself was very well kept, including my room. And I LOVE the separate rooms for the toilet and shower! I truly could not have asked for a better experience than that which I experienced at SpringHill Suites by Marriott, Vero Beach. Thanks again to all your wonderful staff and thank you! –-MP
Hampton Inn Okeechobee
I normally stay at another chain hotel while conducting business in Okeechobee. Not again. This is a beautiful hotel with a great staff. I had a large king room with a great high definition flat screen TV and a huge bath room and a large walk in shower. Just what I like. They honored my request for the top floor and gave me a room at the end of the hall. Just what I ordered. Peace and quiet. Breakfast in the morning was excellent. They will see my smiling face again.–DT
I normally stay at another chain hotel while conducting business in Okeechobee. Not again. This is a beautiful hotel with a great staff. I had a large king room with a great high definition flat screen TV and a huge bath room and a large walk in shower. Just what I like. They honored my request for the top floor and gave me a room at the end of the hall. Just what I ordered. Peace and quiet. Breakfast in the morning was excellent. They will see my smiling face again.–DT
Fairfield Inn & Suites Buckhead
This is an overdue e-mail to tell you about a wonderful, “above and beyond” experience I had at the Fairfield Inn – Atlanta Buckhead this past January.
This is an overdue e-mail to tell you about a wonderful, “above and beyond” experience I had at the Fairfield Inn – Atlanta Buckhead this past January.
From the start, the experience was like having a warm blanket wrapped around me. The staff there were amazing in every way! They gave me a room (warm and with a TV too!), they gave me directions as to how to get there, they fielded 2-3 calls from me as I was trying to find the property – all with a smile in their voice, they greeted me by name, canceled my other reservation, and even found a way for me to get to the train station 2 days later when my flight was one of the few that was still leaving town early, early the morning of Jan 12 and there were still no cab companies operating. I saw that they even found a way to get dinner served for those stuck at the hotel! Just phenomenal service, at a time when everything else was so, so frustrating and confusing!
Kudos to all your staff, and especially to Alicia and Gino for their wonderful hospitality and quick problem solving skills in the face of utter chaos! –AK
SpringHill Suites Vero Beach
I don’t know if this reply is going directly to the front desk in Vero Beach, to the phenomenal Colleen or the fantastic Richard or it is going to corporate headquarters, but let me say……..I tour for 3 years with Broadway’s WICKED and I have NEVER stayed in a more welcoming, better managed, more accommodating, friendlier, FANTASTICLY staffed hotel than this.
I don’t know if this reply is going directly to the front desk in Vero Beach, to the phenomenal Colleen or the fantastic Richard or it is going to corporate headquarters, but let me say……..I tour for 3 years with Broadway’s WICKED and I have NEVER stayed in a more welcoming, better managed, more accommodating, friendlier, FANTASTICLY staffed hotel than this.
Thank you again for everything you did to make my 45 days with you a fantastic experience.
You all deserve a raise!….from the front desk staff, to the amazing ladies who made breakfast every morning, to the superior housekeeping staff who were the best I have EVER seen.–BT
Best Western Canton
I am writing to tell you what a wonderful group of people you have at your Mountain Villa Inn & Suites, in Canton, GA. My husband and I were recently guests there, and the first things we noticed this time was that there had been a change in Management. Very positive I might add.
I am writing to tell you what a wonderful group of people you have at your Mountain Villa Inn & Suites, in Canton, GA. My husband and I were recently guests there, and the first things we noticed this time was that there had been a change in Management. Very positive I might add.
We arrived home to realize that I had some clothing items missing. Upon calling the Mountain Villa, a very pleasant young woman by the name of Cara, informed me that they had in fact found the items I mentioned plus a couple of extra things I had not realized were also missing. I told her I was just so grateful to have found my clothing and asked how we might have them sent to me. She informed me that the manager said they would be most happy to box up the items, and send them to me, FREE OF CHARGE. I cannot tell you have grateful I was to them for their kindness and to think they would send them to me free of charge! I would like to recommend that Cara and her manager be acknowledged for their fine service. –RR
SpringHill Suites Vero Beach
Recently my mother in law was killed in a car accident in Vero Beach and at the last minute we needed to book some rooms for family and not have to worry about accommodations as we prepared for the services. Being my status at Marriott I volunteered to look into rooms. Throughout the weekend I needed to manage multiple rooms with people coming and going and I have to be honest I would not have been able to handle it without the incredible help and customer service of Richard Piranian of your Vero Beach Springhill Suites. Every time I had a question or problem, Richard was incredible in the way he helped me get through whatever was needed and helped me stay focused on my family’s needs as he sorted out the crazy requests I inundated him with. He truly is a credit to your organization and is the biggest reason why I continue to stay at Marriott properties when I travel.–TR
Recently my mother in law was killed in a car accident in Vero Beach and at the last minute we needed to book some rooms for family and not have to worry about accommodations as we prepared for the services. Being my status at Marriott I volunteered to look into rooms. Throughout the weekend I needed to manage multiple rooms with people coming and going and I have to be honest I would not have been able to handle it without the incredible help and customer service of Richard Piranian of your Vero Beach Springhill Suites. Every time I had a question or problem, Richard was incredible in the way he helped me get through whatever was needed and helped me stay focused on my family’s needs as he sorted out the crazy requests I inundated him with. He truly is a credit to your organization and is the biggest reason why I continue to stay at Marriott properties when I travel.–TR
SpringHill Suites Vero Beach
I just wanted to take a minute to let you know how amazing our stay has been at the Springhill Suites by Marriott in Vero Beach. The staff has been beyond accommodating, and the facilities are wonderful. We had 12 rooms reserved, and every one of our families has nothing but rave reviews for your hotel. The girls definitely enjoyed the pool after a long day of soccer, and the employees let us have our pizza party out there as well! I KNOW that as our soccer tournaments bring us back to Vero Beach, that we will NEVER even consider staying somewhere else. Thank you so much for making our families feel at home away from home. –KG
I just wanted to take a minute to let you know how amazing our stay has been at the Springhill Suites by Marriott in Vero Beach. The staff has been beyond accommodating, and the facilities are wonderful. We had 12 rooms reserved, and every one of our families has nothing but rave reviews for your hotel. The girls definitely enjoyed the pool after a long day of soccer, and the employees let us have our pizza party out there as well! I KNOW that as our soccer tournaments bring us back to Vero Beach, that we will NEVER even consider staying somewhere else. Thank you so much for making our families feel at home away from home. –KG
Hampton Inn & Suites Navarre
I wanted to send a compliment to you about the Hampton Inn in Navarre, Florida. Our family traveled from Indiana to Navarre, Florida to be with a critically ill family member who passed away shortly after we arrived in Navarre. The staff at the Hampton in Navarre were extremely friendly, learned why we were in Navarre, and left sympathy cards signed by all of the staff under the 3 doors of the rooms we rented for the evening. Wherever we were in the hotel, the staff had a smile and said hello. I have never had a motel treat us with such caring. We really had the feeling we were being “pampered.” I wanted to put in a good word for Kelli, Bernice, Angela, Gayle, Babette, and Aimee who work at Hampton. They set the bar extremely high for how to treat customers!–SW
I wanted to send a compliment to you about the Hampton Inn in Navarre, Florida. Our family traveled from Indiana to Navarre, Florida to be with a critically ill family member who passed away shortly after we arrived in Navarre. The staff at the Hampton in Navarre were extremely friendly, learned why we were in Navarre, and left sympathy cards signed by all of the staff under the 3 doors of the rooms we rented for the evening. Wherever we were in the hotel, the staff had a smile and said hello. I have never had a motel treat us with such caring. We really had the feeling we were being “pampered.” I wanted to put in a good word for Kelli, Bernice, Angela, Gayle, Babette, and Aimee who work at Hampton. They set the bar extremely high for how to treat customers!–SW
Hampton Inn Stone Mountain
I am writing to tell you how appreciative I was of your staff at Hampton Inn Atlanta/Stone Mountain. This past Monday I arrived at the hotel in perfect health, or at least I thought, only to awake at 2am with a fever of 104 degrees and short of breath. I was in such distress that I could not even call 911 myself because I couldn’t remember what facility I was staying at. I called to the front desk and asked for them to call 911 and as they did, they also had the maintenance person, I believe his name was Patrick, come and keep an eye on me until the ambulance arrived. His compassion and calm staying by me when I could barely breath was very reassuring.
I am writing to tell you how appreciative I was of your staff at Hampton Inn Atlanta/Stone Mountain. This past Monday I arrived at the hotel in perfect health, or at least I thought, only to awake at 2am with a fever of 104 degrees and short of breath. I was in such distress that I could not even call 911 myself because I couldn’t remember what facility I was staying at. I called to the front desk and asked for them to call 911 and as they did, they also had the maintenance person, I believe his name was Patrick, come and keep an eye on me until the ambulance arrived. His compassion and calm staying by me when I could barely breath was very reassuring.
I wanted to take this opportunity to make you aware of the special people you have working for you. Please share this with them and extend my gratitude and thanks. –RB
Courtyard Buford
I was a guest at your Courtyard property in Buford, GA last week and wanted to take the time to say THANK YOU for all you and your staff do for making your hotel one of the best stays I have ever had. Everyone from the maintenance people in the hallways to the young lady who checked me in were absolute consummate professionals. I so dearly appreciate this and wanted to make sure you heard from one guest, instead of a site that so often only points out the negative like TripAdvisor. Keep up the good work, I will be BACK. –AB
I was a guest at your Courtyard property in Buford, GA last week and wanted to take the time to say THANK YOU for all you and your staff do for making your hotel one of the best stays I have ever had. Everyone from the maintenance people in the hallways to the young lady who checked me in were absolute consummate professionals. I so dearly appreciate this and wanted to make sure you heard from one guest, instead of a site that so often only points out the negative like TripAdvisor. Keep up the good work, I will be BACK. –AB
SpringHill Suites Alpharetta
“Santa sent me a Christmas angel this year in the form of Mark Mukangu who is your manager at the Springhill Suites in Alpharetta Georgia. On Friday, December 10, 2010 the sprinkler system in my apartment was set off and the contents of my apartment were severely damaged. As a result I checked into the Alpharetta Georgia Springhill Suites. Mark was on duty and greeted me as I checked in. It was not a great time for me. As I told him my story, he was very sympathetic and made me feel that he really cared. It was about 8:30 pm when I checked in and he invited me to pick out a snack from the store as his treat. He thought I might be hungry after my stressful day. My stay was for 5 days and every night when I came back to Springhill Suites, Mark greeted me warmly by name and asked me how my day was and how I was feeling. It truly meant a lot to me that someone cared and I will forever be grateful to Mark.”
“Santa sent me a Christmas angel this year in the form of Mark Mukangu who is your manager at the Springhill Suites in Alpharetta Georgia. On Friday, December 10, 2010 the sprinkler system in my apartment was set off and the contents of my apartment were severely damaged. As a result I checked into the Alpharetta Georgia Springhill Suites. Mark was on duty and greeted me as I checked in. It was not a great time for me. As I told him my story, he was very sympathetic and made me feel that he really cared. It was about 8:30 pm when I checked in and he invited me to pick out a snack from the store as his treat. He thought I might be hungry after my stressful day. My stay was for 5 days and every night when I came back to Springhill Suites, Mark greeted me warmly by name and asked me how my day was and how I was feeling. It truly meant a lot to me that someone cared and I will forever be grateful to Mark.”
“Mark Mukangu truly represents hospitality and kindness to weary and distressed travelers. He is a great credit to the Marriott name and a very nice man. Marriott has earned my loyalty.”–LS
Courtyard McDonough
“When we checked in Christmas Eve around 8, Aretha took care of us. She was great It seems the person who took care of the restaurant had a death in the family that evening and of course could not come in. The two front desk women fixed us a breakfast and were friendly and enthusiastic. My wife and I really appreciate their extra effort. They were great!” –GM
Comfort Inn – Newport News
“The hotel has one of the best staffs I have ever had the pleasure of dealing with. They were able to accommodate me and my two dogs, in the middle of a brutal storm, and did so with obvious pleasure. Every single staff member I came in contact with was unfailingly polite, eager to help me in any way possible and were genuinely happy to be of service. From the front desk clerk to the gentleman who kept the lobby and entrance area as dry as possible all night, to the maintenance staff working hard to keep the front desk area dry and safe for customers…every single staff person I encountered was personable and helpful. That is definitely a rare and unexpected thing. Rest assured, I will be recommending the hotel to any and all out of town guests, as well as local friends who might need accommodations for whatever reason.”–MD (Happy Comfort Inn guest)
“The hotel has one of the best staffs I have ever had the pleasure of dealing with. They were able to accommodate me and my two dogs, in the middle of a brutal storm, and did so with obvious pleasure. Every single staff member I came in contact with was unfailingly polite, eager to help me in any way possible and were genuinely happy to be of service. From the front desk clerk to the gentleman who kept the lobby and entrance area as dry as possible all night, to the maintenance staff working hard to keep the front desk area dry and safe for customers…every single staff person I encountered was personable and helpful. That is definitely a rare and unexpected thing. Rest assured, I will be recommending the hotel to any and all out of town guests, as well as local friends who might need accommodations for whatever reason.”–MD (Happy Comfort Inn guest)
“We just returned from our senior trip and stayed at the Comfort Inn. Our stay was very pleasant. I especially want to thank a lady who was at the front desk, Nikida. When we pulled up in the bus to unload the first night, Nikida had everything ready and we were in the rooms in very little time. She talked to us the three nights we stayed there and was very nice and accommodating each time. I am sure you are glad to have employees who make their guests feel welcome. Thanks, again, for making our senior trip a great success.”–MR
Comfort Suites – Brunswick
“This was one of the best stays we have ever had, and that includes the Marriott in London, The Hilton in Hawaii, and the Tropicanna in Las Vegas! It was the staff that made all the difference.”–Mr. W.
“This was one of the best stays we have ever had, and that includes the Marriott in London, The Hilton in Hawaii, and the Tropicanna in Las Vegas! It was the staff that made all the difference.”–Mr. W.
“This Comfort Suites should be the flagship location, meaning that I will be staying here again. Obviously it is new and the architecture was well done. After a trying day of heavy traffic coming south, it was refreshing to meet your customer greeter, Kristina. Besides being knowledgeable about the facilities, she is knowledgeable about the area, but more importantly, warm and sincere which today is hard to find. This is the sixth Choice hotel I’ve stayed at and this ranks #1 in appearance and ranks with one of three in outstanding contact with employees.”–JC
“I really enjoyed my second stay at this hotel. My family is always pleased with the hotel, especially the breakfast service.”–BW
“Enjoyed this so much I signed up for Choice Privileges!”–KN
“Very enjoyable experience. Hotel was spotlessly clean and the room was above expectations. The staff was friendly, courteous, and well-trained. This was one of the best stays away from home I have experienced!”–JM
“Very nice Comfort Suites…one of the nicest we have stayed in. Nice people. Great visit!”
–JM
–JM
Courtyard – Buford / Mall of Georgia
“Due to a past bad experience with another Courtyard by Marriott location, I had long been opposed to staying in them. However, that has all changed due to the extraordinary performance of the staff. Obviously, your facility is immaculate, but I have never encountered a more hospitable and accommodating staff, particularly Janet & Mekesha. My travel plans were hectic, as well as my hours, but no matter what time of day/evening, those two assisted in any way possible. I simply wanted to commend you and your staff on winning a new and now loyal Courtyard by Marriott guest. My business brings me to the Atlanta area frequently and you can rest assured that I will only be staying here. Thank you for making my Christmas the most it could be while on the road!–AH
“Due to a past bad experience with another Courtyard by Marriott location, I had long been opposed to staying in them. However, that has all changed due to the extraordinary performance of the staff. Obviously, your facility is immaculate, but I have never encountered a more hospitable and accommodating staff, particularly Janet & Mekesha. My travel plans were hectic, as well as my hours, but no matter what time of day/evening, those two assisted in any way possible. I simply wanted to commend you and your staff on winning a new and now loyal Courtyard by Marriott guest. My business brings me to the Atlanta area frequently and you can rest assured that I will only be staying here. Thank you for making my Christmas the most it could be while on the road!–AH
“Great stay! One of the cleanest and nicest Marriott’s I have stayed at! Loved the outdoor area and fire pit! Also, the Starbuck’s and bar/dining area were great! Great service as well!”–AG
“My two children and I were recently guests at your hotel. This was the most pleasurable and enjoyable stay at a hotel ever. The staff (Mekeisha, Nicole, Rosa, James, and Jessica) were incredibly friendly and generous with their time where my children were concerned. They were friendly, helpful, and took an interest in my children as we were long-term guests. In the future, I will not hesitate to recommend this hotel because of the staff. While it is a nice establishment, your staff made the difference for us. We could not have asked for anyone to treat us better. We are residing in a hotel currently because we have not closed on our new home. This has been an extremely stressful time and, thanks to the above-referenced individuals, it has been a pleasant and enjoyable experience.”–RC
“A quick note to say ‘hello’ from a cold and wet London, England and to say again how much we enjoyed our stay with you. Your warmth and hospitality made our visit very comfortable. We had a fabulous first vacation with our daughter and will always remember our stays in Buford as the place where she was most happy, especially over breakfast in the lobby. We shall look to return to Atlanta at some time in the future and, when we do, will of course look you up.”–M/M PH
“I just wanted to thank the staff at the hotel for the fantastic service provided to all our families who stayed there for my son’s wedding. It received rave reviews from all. The facility is top notch and the staff was extremely attentive. Your facility added to the overall outstanding experience for my son’s important day. Something we will all remember forever!”–CO
Fairfield Inn & Suites – Alpharetta
“I have stayed at this hotel since last October. I have many choices when staying in this community while traveling from my home in Dallas, Texas. I have on several occasions wanted to provide feedback to the leadership at Marriott’s corporate office, but seem to get side tracked with other business issues. I feel compelled to bring to your attention the exceptional level of customer service provided to me and my fellow travelers when staying at this location. Although this is not the nearest hotel to my offices, I wouldn’t think of staying anywhere else when travelling to Atlanta. I drive one hour from the airport just to stay on the north side of town with my new ‘friends’ with Marriott. Casey Robinson, the general manager, continues to surround himself with top support people even with some turnover through the seasons. I would hire this man anytime to work with my company (and have made offers). He is respectful and gracious, but states he is ‘home’ with Marriott. The best compliment this business COO and Platinum member can give your company is to compliment your top people. As we know, people make a business successful and Casey is no longer a secret to many of us. Thank you for caring about me and my travel needs, and placing Casey in charge of my second home.” — BLH
“I have stayed at this hotel since last October. I have many choices when staying in this community while traveling from my home in Dallas, Texas. I have on several occasions wanted to provide feedback to the leadership at Marriott’s corporate office, but seem to get side tracked with other business issues. I feel compelled to bring to your attention the exceptional level of customer service provided to me and my fellow travelers when staying at this location. Although this is not the nearest hotel to my offices, I wouldn’t think of staying anywhere else when travelling to Atlanta. I drive one hour from the airport just to stay on the north side of town with my new ‘friends’ with Marriott. Casey Robinson, the general manager, continues to surround himself with top support people even with some turnover through the seasons. I would hire this man anytime to work with my company (and have made offers). He is respectful and gracious, but states he is ‘home’ with Marriott. The best compliment this business COO and Platinum member can give your company is to compliment your top people. As we know, people make a business successful and Casey is no longer a secret to many of us. Thank you for caring about me and my travel needs, and placing Casey in charge of my second home.” — BLH
“I put up a dozen family members at the hotel. They had a terrific experience! We can always depend upon the Marriott name and Hotel Equities’ management!”
“A group of us stayed at the hotel. No matter how many questions we asked, towels we requested, recommendations for local restaurants we needed, even a sewing kit—staff responses were immediate and cordial. I can’t remember ever having a more pleasant stay or such wonderful service at any hotel.”
Fairfield Inn & Suites – Buckhead
“It is always a pleasure to know that we are referring our patients and families to such great facilities like your hotel. Your sincere care and concern for our clients means so much, and I am encouraged to continue referring them to you. Thanks again for all you do.”–KB (Shepherd Center)
“It is always a pleasure to know that we are referring our patients and families to such great facilities like your hotel. Your sincere care and concern for our clients means so much, and I am encouraged to continue referring them to you. Thanks again for all you do.”–KB (Shepherd Center)
“I wanted to express our heartfelt thanks for the way you all cared for us while at your beautiful hotel. During this most unimaginable time in our lives, people like yourselves make it better. Thanks for the personal touches in words and deeds. We read your beautiful e-mail to our son, Michael, and he appreciated it as well. God bless you and all of your staff and your families as well.”–M/M JH
“I work for a food company that has sensitive product. An overnight package came in that required refrigeration upon arrival. Your associate got my product up to my room and unloaded it into the fridge so nothing was lost. She was a huge help. She’s the best!“
“The gentleman at the front desk was asked to provide my husband with information on a barber shop in the area as well as other information. He also gave my toddler juice even though the complimentary breakfast time was over.”
“We thought that the lady that checked us in was extremely nice and very, very helpful.”
Fairfield Inn & Suites – Macon
“Thank you for being so accommodating concerning our team. I have really enjoyed seeing a familiar and kind face every year when we come to Macon for the state dual meet wresling tournament. You are such a patient and efficient hotel manager.”–CR (State Wrestling Champions)
“Thank you for being so accommodating concerning our team. I have really enjoyed seeing a familiar and kind face every year when we come to Macon for the state dual meet wresling tournament. You are such a patient and efficient hotel manager.”–CR (State Wrestling Champions)
“My mother and I stayed at your hotel on New Year’s Eve while traveling. Imagine my surprise when my Mom opened the drawer between the beds to see the Gospel of John booklet and also a bookmark with 1 Corinthians 2:9 on it. I just want to say THANK YOU for getting the positive word of God out there and for making a stand in today’s world. It gave me renewed hope in the world of business. Again, thank you and CARRY ON!”
“For the last 2.5 years, I have selected this as my hotel of choice in Macon, Georgia. Through this time, some of the staff have changed, but I am always impressed by some of the employees. Ms. Jackie, the breakfast hostess, always greats everyone with a smile and a ‘good morning’. She goes out of her way to make sure all the guests are taken care of. Even when it is almost time to close the breakfast session, she continues to provide the service just as if she had just opened. In some hotels, the service and replenishing of products stops long before breakfast time is over. Some hotels won’t make additional coffee, waffle mix, etc. if it is near closing time. This is not true with Ms. Jackie. The service is wonderful, the area is clean, and everyone is taken care of no matter what the time is. Sherri at the front desk does a great job. She knows everyone by name and always speaks. She goes above and beyond to make the stay a quality experience. One day I saw her working in the housekeeping role in the morning and working the front desk in the afternoon. This is a true measure of doing whatever needs to be done to take care of the customer. Mr. Leroy is friendly and helpful. He helps keep things clean and has even let me know when the popcorn is ready in the afternoon. Rachel with maintenance keeps everything going and always responds immediately to any issues I have. Tonya, the GM, sets a standard and jumps in with anything that needs to be done. She makes me feel valued. Jessica has been here since I first started staying. She is friendly, and makes sure the job is done correctly and professionaly. I am changing territories that I service and will not be at this hotel except on rare occaisions now. I will truly miss the people here.”–MT
“I wanted to bring to your attention all of the wonderful staff that are working at this hotel. My son and I and several neighbors were in town for a junior team tennis tournament. The hotel was full of kids who were all taking part in this event. Your staff treated both adults and children with respect and were very tolerant while we were rained out. Additionally, the ladies working at the front desk (Sheree & Nancy are two names I specifically recall) were all friendly (wishing the kids luck as they’d leave to play matches and saying ‘welcome back’ when we would return). They were courteous and, above all, professional. I was also impressed in the morning as the person who monitored breakfast made sure that items were quickly restocked as they ran low. She was also very friendly to both adults and children. And finally, the maintenance staff had to repair the elevator on Saturday, but made a point of apologizing for the inconvenience and assured us they would take care of it promptly (which they did). You should be very proud.”–JH
Fairfield Inn & Suites – Perimeter Center
“I would like to take this opportunity to let you know that I had a wonderful stay at your hotel together with my family. The facilities are in excellent condition and I particularly appreciated the staff, especially those at the front desk, for being very friendly and accommodating. Looking forward to my next visit to Atlanta at the Fairfield Inn & Suites.”
“I would like to take this opportunity to let you know that I had a wonderful stay at your hotel together with my family. The facilities are in excellent condition and I particularly appreciated the staff, especially those at the front desk, for being very friendly and accommodating. Looking forward to my next visit to Atlanta at the Fairfield Inn & Suites.”
“I have stayed at your facility for years, but last week the service transcended even my greatest expectations. One of your colleagues went beyond good service to that of excellence as she helped me prepare for a major presentation when I was simply crunched for time. The presentation went very well, but without the work with which she assisted me, it would not have turned out that way! Her customer service attitude is remarkable and her connectability is noteworthy. I appreciate her greatly and you are lucky to have her as an employee.”
“Your hospitality is sincerely appreciated and I must say is consistent with the ‘Marriott Way’. It ensures my continued loyalty to Marriott!”
Hampton Inn – Dalton
“The Hampton Inn-Dalton has been a favorite stopping place for our frequent trips between Ohio and Florida. The staff is always friendly and the rooms are clean and comfortable. Our last visit, however, will be memorable for the outstanding effort of your staff in helping us with a difficult situation. Just prior to check-in, one of our cars was involved in a hit and run accident on I-75. We were able to move the car to the hotel, but it was obvious that repair was needed for us to continue our trip. We checked with the front desk to see if anyone could help us locate a local repair facility. We were told that Ken, the maintenance man, probably could suggest a place. Ken not only knew, but after looking at our car, called a dealer to confirm that they could do the repair. Ken suggested that we probably should have an accident report for our insurance company, so he called the Georgia State Patrol who soon had a deputy at the hotel to make a report. Ken then assisted us with moving the car to the dealer and frequently checked with us concerning progress of the repair. Due to more extensive damage than originally thought, repair took longer than expected and required that we change our checkout plans which were handled graciously by your front desk and housekeeping staff. Thanks to the dealer’s great effort, we were on our way again with no more than a two-day delay. Your staff expressed concern that the repair cost and extended stay would stress our budget and suggested that for further stays we could use our HHonors points, which we did at the following Hampton Inn. Please express our appreciation to your entire staff. You have a great team which shows caring and service well beyond what is normally expected.”–M/M DG
“The Hampton Inn-Dalton has been a favorite stopping place for our frequent trips between Ohio and Florida. The staff is always friendly and the rooms are clean and comfortable. Our last visit, however, will be memorable for the outstanding effort of your staff in helping us with a difficult situation. Just prior to check-in, one of our cars was involved in a hit and run accident on I-75. We were able to move the car to the hotel, but it was obvious that repair was needed for us to continue our trip. We checked with the front desk to see if anyone could help us locate a local repair facility. We were told that Ken, the maintenance man, probably could suggest a place. Ken not only knew, but after looking at our car, called a dealer to confirm that they could do the repair. Ken suggested that we probably should have an accident report for our insurance company, so he called the Georgia State Patrol who soon had a deputy at the hotel to make a report. Ken then assisted us with moving the car to the dealer and frequently checked with us concerning progress of the repair. Due to more extensive damage than originally thought, repair took longer than expected and required that we change our checkout plans which were handled graciously by your front desk and housekeeping staff. Thanks to the dealer’s great effort, we were on our way again with no more than a two-day delay. Your staff expressed concern that the repair cost and extended stay would stress our budget and suggested that for further stays we could use our HHonors points, which we did at the following Hampton Inn. Please express our appreciation to your entire staff. You have a great team which shows caring and service well beyond what is normally expected.”–M/M DG
“We thoroughly enjoyed our stay at your hotel. The professional staff at the front desk, housekeepers, maintenance, and breakfast without a doubt are doing a fantastic job and are to be commended. I work for the DoubleTree Hotel in banquets and I can appreciate good service and a good attitude about their job, as well as superb customer service. Thanks for a job well done.”–HG
“Hampton Inn-Dalton is one of my favorite stays. Their front desk/reception staff are always friendly and welcoming.”–MI
“I wanted to take the time to tell you how much we enjoyed our stay at your hotel. Your entire staff was friendly, the rooms were very clean, and I believe everyone enjoyed the breakfast that was available Saturday morning. The front office staff was professional in every way. I truly don’t have all the words to describe how much we enjoyed the cooperation of your staff when I would call to get information regarding the number of reservations and the special assistance in getting the meeting room location at the Trade Center. I had encounters with at least three different people at your front counter and the maintenance man, and they all displayed a positive attitude toward their work. I said to myself, this is a well-trained staff of people who are sensitive to the customer’s needs. If we decide to return to the area next year, we will definitely want to stay at the hotel again.” –DRL
“My family lives in Dalton, so when we come for a visit, we always stay at your hotel. It is always nice and clean, and the staff is absolutely wonderful. I just want to let you know how much I appreciate the integrity of your staff. My daughter left her purse in the room. We had already checked out when I received a phone call letting us know they had it at the front desk. We were able to stop by before we left town to pick it up. She had a new camera and money in her purse, both of which were still there. I have been a General Manager for Hilton Hotels for over 15 years and I have not always had the pleasure of seeing such honesty. Please thank your staff for me.”–DF
Hampton Inn – Okeechobee
“I’ve stayed at several hotels, but this particular hotel is one of the nicest and cleanest I have ever stayed at. I had several family members stay also because we were in town for a relative’s funeral and they all spoke highly of the Hampton Inn. The staff was so courteous and friendly. Absolutely the best! I will definitely come and stay again.”–EA
“I’ve stayed at several hotels, but this particular hotel is one of the nicest and cleanest I have ever stayed at. I had several family members stay also because we were in town for a relative’s funeral and they all spoke highly of the Hampton Inn. The staff was so courteous and friendly. Absolutely the best! I will definitely come and stay again.”–EA
“This was a brand-new facility. Seems like alot of true thought was placed into the comfort aspects. The bed was top-notch and the LCD TV was a nice bonus. Decor is fabulous. Price was very reasonable, too. The hotel staff is second to none. Superb customer service. Fresh linens and comfortable beds are what keep me coming back to Hampton Inn. I was extremely pleased overall. This goes for all Hampton Inns I’ve stayed at recently.”–DW
“Without a doubt, the management and staff of this hotel are excellent. Clean rooms are an understatement…in staying at a 4-Star hotel in Boca the previous week, the difference in quality, price, and attention to detail was beyond comparison. The Okeechobee Hampton is a welcome addition to the the area and I will consider staying at other Hampton Inns in the future based on my experience. Hat’s off!”–GF
“Everything was first rate: the staff, the room, the entire property, everything! Great job!”
–TC (Hilton Diamond Member)
–TC (Hilton Diamond Member)
Hampton Inn – Stone Mountain
“Thank you for making my stay at the Hampton Inn a home-away-from-home. The entire staff from Sheila at the front desk to Krystal preparing breakfast, those who serviced my room and greeted me upon my nightly return were accommodating and professional in servicing my daily needs. I look forward to staying with you again in the near future.”–GD
“Thank you for making my stay at the Hampton Inn a home-away-from-home. The entire staff from Sheila at the front desk to Krystal preparing breakfast, those who serviced my room and greeted me upon my nightly return were accommodating and professional in servicing my daily needs. I look forward to staying with you again in the near future.”–GD
“This was the first Hampton Inn we’ve ever stayed at. It was a wonderful experience! Thank you for the cleaning crew who gave us clean towels and a clean bathroom every day and properly made our bed. Thank you for the evening popcorn and cookies! Thank you for the gas fireplace which warmly invited us to feel at home. Thank you for all the friendly, helpful staff. God bless!”–M/M LH
“Your venue hosted a training event conducted by the Georgia Department of Labor’s Business Enterprise Program. The location and satff were excellent for this occasion. There were numerous visually challeneged individuals there in training and they were impressed with the friendly atmosphere, accommodations, and support your staff provided. Michelle, Krystal, and Tim were at the top of that list. They went beyond the call of their daily job duties to anticipate the needs of this group and were there with assistance when needed. In this world today, it’s a pleasure to know that there are still businesses that care and practice excellent customer service. So many businesses have lost the customer focus or just do not care. This is not the first time your property has hosted one of our events and I felt like it was important to let you know how much we appreciated excellent service. Thanks for your support. Your staff has made us feel so welcomed we are really looking forward to our next event at your site in Stone Mountain.”–RM
“We had late check-in (around 1:30 a.m.) due to road construction and incorrect MapQuest directions. Some of our family members had existing reservations, but others needed to make reservations. We explained our circumstances to the General Manager who was patient enough to meet with family members to discuss various options and proceeded to go above and beyond the call of duty so we were able to utilize the family reunion discount rate. That’s what I call a great Manager who understands how to offer great customer service!”
“This has been a wonderful week. All of the staff made me welcome and offered assistance. I didn’t have to worry about the Kool Aid I like to drink and didn’t have. I found them in your staff’s smiles: strawberry, cherry, tropical punch, orange and WOW!!!” Great staff. God bless your business.”
“Salma wished me a good morning and asked if my room was cleaned okay. As my hands were filled with breakfast items, she assisted me on returning to my room by opening my door. She is making the effort to converse in English–good for her! We travel a lot and being able to converse with Housekeeping helps.”
Hampton Inn – Waycross
“This is to give all the employees a compliment on how great they made our stay. You just don’t get courtesy like that too often. One of the front desk staff, Kimberly, was one of the nicest people that we ever met anywhere. Kimberly was so understanding to our needs, especially concerning my Mom with her handicap situation. She tried to do everything possible for us to take care of my Mom and I just wanted to say she is a great ASSET to Hampton Inn and is a very gracious representative for them. We will stay there again because of Kimberly and the other staff. We travel pretty regularly and, from now on, we will look for the Hampton. Thanks again for all your help during our stay.”–M/M TW
“This is to give all the employees a compliment on how great they made our stay. You just don’t get courtesy like that too often. One of the front desk staff, Kimberly, was one of the nicest people that we ever met anywhere. Kimberly was so understanding to our needs, especially concerning my Mom with her handicap situation. She tried to do everything possible for us to take care of my Mom and I just wanted to say she is a great ASSET to Hampton Inn and is a very gracious representative for them. We will stay there again because of Kimberly and the other staff. We travel pretty regularly and, from now on, we will look for the Hampton. Thanks again for all your help during our stay.”–M/M TW
“I wish to thank you and your staff again for the courteous and professional manner my family was treated during our recent stay in Waycross. As you know, the trip was for our mother’s funeral. I felt we were almost staying with family because of the respect and dignity your staff offered us. Rena, Kimberly, Hattie, Maureen, and others did their utmost to show their concern and respect. Thanks, again, for the southern hospitality, but most of all, thanks for showing our family that you and your staff CARED!”–RL
Hampton Inn – Woodstock
“Family members attending a funeral in Woodstock booked a number of rooms in this hotel and also used a meeting room for a luncheon following the services. We all commend the General Manager, Lolandera Spratling, for the EXCEPTIONAL personal service and attention that she provided our group. Words like professional, courteous, accommodating, friendly, and helpful are inadequate to describe this woman who went way above and beyond any possible expectations that we, as guests, might reasonably have had. Late one evening, we inquired about having some pizzas delivered to eat in the dining area. Before we knew it, Lolandera had set up the tables and bar area with plates, napkins, and pitchers of ice water, all of which we were expecting to provide for ourselves. Another morning, just as most of our group had finished breakfast, Lolandera assembled her entire on-duty staff and presented us with a most thoughtful sympathy card honoring our family member who had passed away. From check-in to check-out, Lolandera was sensitive to our reason for being there and responsive to our every need. This held true also for the others on the front desk when Lolandera was absent. Lastly, I would like to recognize another member of the staff whose name I do not know–this being the wonderful woman who prepared and served our breakfasts each morning in such a careful and cheeful manner! A COMPLIMENTARY hotel breakfast actually prepared for you and brought to your table. Who would have thought? Let me close by saying that our party of 15 or so people would be extremely disappointed if Hilton/Hampton Inn did not recognize Lolandera and her staff in some manner. On a scale of 1 to 5, they deserve a TEN!”–LR
“Family members attending a funeral in Woodstock booked a number of rooms in this hotel and also used a meeting room for a luncheon following the services. We all commend the General Manager, Lolandera Spratling, for the EXCEPTIONAL personal service and attention that she provided our group. Words like professional, courteous, accommodating, friendly, and helpful are inadequate to describe this woman who went way above and beyond any possible expectations that we, as guests, might reasonably have had. Late one evening, we inquired about having some pizzas delivered to eat in the dining area. Before we knew it, Lolandera had set up the tables and bar area with plates, napkins, and pitchers of ice water, all of which we were expecting to provide for ourselves. Another morning, just as most of our group had finished breakfast, Lolandera assembled her entire on-duty staff and presented us with a most thoughtful sympathy card honoring our family member who had passed away. From check-in to check-out, Lolandera was sensitive to our reason for being there and responsive to our every need. This held true also for the others on the front desk when Lolandera was absent. Lastly, I would like to recognize another member of the staff whose name I do not know–this being the wonderful woman who prepared and served our breakfasts each morning in such a careful and cheeful manner! A COMPLIMENTARY hotel breakfast actually prepared for you and brought to your table. Who would have thought? Let me close by saying that our party of 15 or so people would be extremely disappointed if Hilton/Hampton Inn did not recognize Lolandera and her staff in some manner. On a scale of 1 to 5, they deserve a TEN!”–LR
“On September 21, the floods came to Woodstock while I was buying gas for my rental car. Police coned off the area and my two little carry-on bags were still at the hotel. The courageous manager cheerfully assured me she’d look after my bags when I phoned. The hotel then lost power and phone service. I missed my flight as the main artery through Woodstock as well as sections of the Interstate highway remained closed. September 22, the police allowed me to walk from about a mile away to the dark, soggy hotel that had been sparkling clean and bustling with the excellent breakfast service only the day before. Firefighters escorted me inside. 30 hours after she’d gone on duty, Lolandera Spratling, General Manager, greeted me by name! In a dark office, on a high shelf, my bags were in perfect condition. It appeared that Ms. Spratling had evacuated the remaining guests and staff and remained with the property. I don’t know what personal sacrifices this caring, heroic lady made, but there was no plumbing, light, water, or food for her for hours. After I thanked her, as I was leaving, she said, ‘Come back and stay with us again!’ It’s true that disasters show what we’re made of, and the GM is solid gold.”–BS
“Lolandera runs a top-notch operation. She is personable, helpful, and efficient. Her staff is well-trained, capable, and polite. Her hotel is a great place to stay and I will recommend it. Barbara runs a great breakfast room. She is friendly, helpful, and attentive.”–GF
“Barbara, Deanna, and April were so nice, friendly, and professional. I will definitely be coming back to stay at the Hampton Inn again.–P.S.-They made me feel at home!”–ME
“The room was clean and well-stocked. We were greeted and treated with exceptional professionalism and courtesy.”–PH
Hampton Inn & Suites – Brunswick
“Recently we were overnight guests at your hotel. We were welcomed and checked in by Grace. She was very friendly and courteous to us and made a good first impression of Hampton Inn. We are HiltonHonros members and it was great to stay in the new hotel. We will definately return.”–M/M DG
“Recently we were overnight guests at your hotel. We were welcomed and checked in by Grace. She was very friendly and courteous to us and made a good first impression of Hampton Inn. We are HiltonHonros members and it was great to stay in the new hotel. We will definately return.”–M/M DG
“Very nice new hotel…raises the bar high for Hampton Inn & Suites! Looking forward to coming back.”–CT
” This was a great facility. Michelle is wonderful. She is very friendly, professional, and customer-service oriented. The overall experience, stay, and location are great.”–PT
“Very nice facility. Very nice decor. I’ve stayed in hotels all over the world and this would rank with the best of them. Great looking hotel!”–AW
Hampton Inn & Suites – Savannah / Gateway
“My husband and I recently stayed in your hotel twice while on vacation to Florida. We stayed the second night because we were so impressed the first night. We always stay in Hampton Inns when we travel and, although we don’t travel often (3 or 4 times a year), we want to be comfortable and stay in a clean room and always find Hampton Inns meet our standards. From the minute we walked in, the staff was great, friendly, professional, and helpful. We had the pleasure of talking with other staff memebers during our stay and everyone was friendly and professional. We were so impressed with your facility. I thought Hilton should know how happy we were. I felt like we were in a five-star hotel (we have stayed in a few). Your hotel is definitely on our list of places to stay when heading south. We will recommend you to our friends. Things were just as nice our second time and since you were full, we stayed in a suite and it was very nice. Thank you so much for managing such a first class fine establishment. You obviously are a good General Manager. Please give KUDO’s to your staff from us.”–M/M MB
“My husband and I recently stayed in your hotel twice while on vacation to Florida. We stayed the second night because we were so impressed the first night. We always stay in Hampton Inns when we travel and, although we don’t travel often (3 or 4 times a year), we want to be comfortable and stay in a clean room and always find Hampton Inns meet our standards. From the minute we walked in, the staff was great, friendly, professional, and helpful. We had the pleasure of talking with other staff memebers during our stay and everyone was friendly and professional. We were so impressed with your facility. I thought Hilton should know how happy we were. I felt like we were in a five-star hotel (we have stayed in a few). Your hotel is definitely on our list of places to stay when heading south. We will recommend you to our friends. Things were just as nice our second time and since you were full, we stayed in a suite and it was very nice. Thank you so much for managing such a first class fine establishment. You obviously are a good General Manager. Please give KUDO’s to your staff from us.”–M/M MB
“I arrived at your hotel not feeling well. By 10 p.m., I had a raging fever and a cough. It’s a scary prospect beling alone in a city where you know no one and you’re sick in a hotel room. I called the front desk and asked Candace if there was anyone on staff who could run out and get me some Bufferin. When she got off at 11 p.m., she did it herself. I gave her a tip, but she didn’t ask for one; she did it because it needed to be done. I want to commend her for going the extra distance for a client. That kind of action makes a customer very grateful toward a particular hotel chain. I was also very impressed with the hotel’s amenities and comforts: soft pillows, a pool and a jacuzzi (which I sat in to allay 7 hours of driving from Philadelphia on my way to Palm Beach), very clean rooms and hallways, a comfortable mattress, and quiet. When I return in March, I will be looking for Hiltons or Hampton Inns for my night of comfort.”–FT
Certificate of Appreciation from Operations Group Delta – “For the truly superb service and support afforded to the BCTP during the period 05 to 26June 2009. The hotel’s staff extended a genuine welcome to our organization and made our stay in Savannah a truly comfortable and enjoyable one. Always with a friendly smile and a warm greeting, the staff’s performance and attention to detail marks the Savannah Hampton Inn & Suites as an award winning ‘Home Away from Home’. Your staff’s excellent service and sincere hospitality are very much appreciated.”–Col. MJM, Commanding Officer
SpringHill Suites – Alpharetta
“Please recognize your housekeeping staff for their creative flair! Our children were overjoyed to see how their toys were displayed on the bed as we returned ‘home’ during our stay. We appreciate their attention to detail and that gesture helped make our stay enjoyable and fun. Please also recognize the sweet smile and kindness of your breakfast staff. She understood our ‘later’ hour of eating and welcomed us to our stay. Hilary at the front desk was very helpful in figuring out directions and solutions to where to get a movie. Sweet attitude.”
“Please recognize your housekeeping staff for their creative flair! Our children were overjoyed to see how their toys were displayed on the bed as we returned ‘home’ during our stay. We appreciate their attention to detail and that gesture helped make our stay enjoyable and fun. Please also recognize the sweet smile and kindness of your breakfast staff. She understood our ‘later’ hour of eating and welcomed us to our stay. Hilary at the front desk was very helpful in figuring out directions and solutions to where to get a movie. Sweet attitude.”
“I don’t do this often, but I wanted to let you know of a special employee at your location. Ms. Siamanta is a fabulous asset. She was incredibly friendly and was very attentive, not only to me, but to all of your guests that evening. She made a point of going out of her way to make everyone she came in contact with feel as if they were at home. I am her biggest fan and wish all of my employees were like her. You definitely have a gem on your hands.”
SpringHill Suites – Vero Beach
“I stayed at your hotel this weekend and I was so impressed with everyone there that I had to make sure I took the time to tell you what a great team you have! I won a one-night stay at your hotel as a front desk associate for the SpringHill Suites at Seaworld. It was coming close to expiring, so my husband and I decided to come and stay for a couple of days just to spend some time at the beach. When we checked in, we were greeted by Richard who treated us so wonderfully we were generally ‘wowed’. He had a great personality and made us feel like he had know us for years. When we went up to the room, it was spotless and smelled great! I even asked the housekeeper the next morning what he used in the room to make it smell so nice (and I’m ordering that scent right away to use in our hotel). The next morning breakfast was beautiful! The ladies who took care of breakfast were very nice, took care of us non-stop, and always kept the breakfast looking neat and clean. Wow! The next evening we came back very late and there was Richard, ready to get me hot water to make tea. He talked to us for awhile, and said his goodbyes since he would not be working again until after we checked out. Richard will stand out in our minds as making our stay enjoyable. The next day, Bradley was at the front desk and she was also very pleasant and helpful. Your team did such a great job and made everything seem effortless (even though I know it is not). Thank you to everyone for making just a short little stay such a memorable one. We will definitely be back!”–TB
“I stayed at your hotel this weekend and I was so impressed with everyone there that I had to make sure I took the time to tell you what a great team you have! I won a one-night stay at your hotel as a front desk associate for the SpringHill Suites at Seaworld. It was coming close to expiring, so my husband and I decided to come and stay for a couple of days just to spend some time at the beach. When we checked in, we were greeted by Richard who treated us so wonderfully we were generally ‘wowed’. He had a great personality and made us feel like he had know us for years. When we went up to the room, it was spotless and smelled great! I even asked the housekeeper the next morning what he used in the room to make it smell so nice (and I’m ordering that scent right away to use in our hotel). The next morning breakfast was beautiful! The ladies who took care of breakfast were very nice, took care of us non-stop, and always kept the breakfast looking neat and clean. Wow! The next evening we came back very late and there was Richard, ready to get me hot water to make tea. He talked to us for awhile, and said his goodbyes since he would not be working again until after we checked out. Richard will stand out in our minds as making our stay enjoyable. The next day, Bradley was at the front desk and she was also very pleasant and helpful. Your team did such a great job and made everything seem effortless (even though I know it is not). Thank you to everyone for making just a short little stay such a memorable one. We will definitely be back!”–TB
“What a wonderful staff you have at this hotel. They went out of their way to make my wife and I, our married children and their families, our relatives, and friends feel welcome and comfortable as your guests. We had over 20 rooms booked to accommodate us to celebrate our son’s wedding. We had exclusive access to the conference room which we used as a reception/hospitality room for all of our party which permitted everyone to stay together and enjoy the camaraderie of people not seen in months, if not years, from CA, CT, MA, PA, TN, AL, LA, FL and elsewhere. There was never a time when one of us had a need that wasn’t solved immediately with courtesy and a smile. The several managers on duty helped with plane reservations, money exchanges, room changes, and even sending a vehicle to pick up the new bride and groom (who smartly stayed on the beach and away from all of us partiers) the morning after the wedding so they could share more time before we all had to depart. Richard, Colleen, and Kyle were involved in all of those transactions — even cleaning the hospitality room when housekeepers were busy in other areas of the facility. Kenny and Brenda also responded to clean-up duty and furniture arranging when we needed help. I could go on, but by now you’ve gotten the message. It was a wonderful experience. Every single one of the wedding guests praised us for picking such a neat, clean, inexpensive, and beautiful place to serve as the weekend’s center.”–HP
“My wife and I have been staying at your hotel since it opened, and the service we experience there is always outstanding and consistent, and it is the only place we even consider staying in Vero. We even stayed there once on a business trip because we like your hotel so much. We wanted to thank you and Richard for your great service. You promised to call me if you had a cancellation, which you did. We appreciate your personal touch and follow-up very much. The same goes for Richard. Over the course of our stays there, he is always pretty much spot-on perfect in delivering great service to us. Richard was also on the lookout for a cancellation for us and called as well to let us know that you had a room for us. Todd and Colleen are also excellent. You run a great hotel and you hire great people and train them well. We appreciate you and your staff’s efforts very much.”–M/M JG
“Richard, the evening manager, is an excellent host. I have stayed at this facility several times and each time, Richard has been helpful in making my stay enjoyable. On previous stays, he and the front desk staff have assisted me with dinner plans, recreation suggestions, and even listened to stories about my kids whom I missed at the time!! That in itself is dedication! Thanks for the great service!”–MD
“My whole family came from New Orleans for a Bar Mitzvah. We were very satisfied with our stay, impressed with the rooms, and most of all how wonderful the staff were. The front desk staff, in particular, were just marvelous. I left a very expensive mouth piece that prevents me from grinding my teeth in the room when we checked out. My wife and I were driving to Miami for a couple of days and that night I discovered it was missing. The hotel packed and shipped it to my home and it arrived in perfect condition. I am extremely grateful to you and to the efficiency of your staff (including the maid who cleaned the room) in dealing with what was, in fact, far more important (because of the potential cost) than it may have looked. To me, it was typical of the people I had been dealing with all weekend. We appreciated the kindness of the staff, their good humor, and pure competence. To me, there are three keys to a good hotel stay: some space in the room, a good bed, and great people. On that basis, I think you have a very good hotel that’s great for the money.”–GLB
“On behalf of the members of the Standing Committee and Board of Examing Chaplains of the Anglican Province of America, Diocese of the Eastern U.S., I would like to thank you for the hospitality shown by your staff. The accommodations were outstanding and the conference room for our evening reception was perfect for our needs. I would also like to personally thank you for making our job of hosting the winter conference far less of a burden. We look forward to hosting the conference again in the future and hope to use your facilities again.”–Rev. MLW
TownePlace Suites – Alpharetta
“I wanted to write a personal note to you and your staff giving my sincere appreciation for the kindness and hospitality we received. We enjoyed our stay and every member of your staff, from the cleaning crew to the reception crew, were all very friendly and went out of their way to make our stay a pleasure. You can be certain that if we are in Alpharetta again, that we will be coming straight back to your hotel.”–IAQ
“I wanted to write a personal note to you and your staff giving my sincere appreciation for the kindness and hospitality we received. We enjoyed our stay and every member of your staff, from the cleaning crew to the reception crew, were all very friendly and went out of their way to make our stay a pleasure. You can be certain that if we are in Alpharetta again, that we will be coming straight back to your hotel.”–IAQ
“The hotel manager at the hotel is one of the nicest and most helpful Marriott employees that I hav encountered, which is saying a lot as I am a platinum member. During mine and my team’s stay there, she was always pleasant in the mornings, made sure we were taken care of, and made us feel welcome while we were on the road. I’d like to thank her for really making our stay a pleasurable one.”–AO
“Recently, I stayed for the first time at your hotel for two nights. I thought the place was great and the people splendid, but I had no idea just how good the personnel are. I discovered at the airport that I had left my power cord for my laptop in the room. You can guess the turmoil that this would put a business traveler in. I had two hours of battery total. I would be out of business until I could find a replacement, and it was the weekend. I called the hotel from the airport and the wonderful night clerk, whose name escapes me, went to my room and found the cord. She left a note for the daytime staff regarding the problem. That very day, I was sent an e-mail saying the cord would be in the mail. I am so impressed. If only all businesses had this can-do service attitude, we would be a terrific society indeed. I cannot compliment you and Marriott enough for entrusting such a valuable property and your good name to the TownePlace Suites’ team. Marriott just moved to the front of my ‘preferred places to stay’ list. I will be talking this up for a long time with friends, business associates, and clients.”
“I had to make some very last minute reservations for some friends who were traveling in the U.S. from overseas. I called the hotel directly and spoke to a very pleasant lady. She gave me a rate and I booked the room for my friends. I explained that they would arrive very late (approximately 3 a.m.) with their 5-year-old son and would be very tired after driving unexpectedly from Orlando. I did mention that they had a very trying day and would just want to get in bed and sleep. Well, to my amazement and my friend’s as well, when they arrived in the room the sofa bed was pulled out for my friend’s son with a handwritten note wishing him sweet dreams with his cushy Teddy bear that she had left for him on the bed. She also had left a note for my friends expressing that she knew they had a trying day (airline problems) so therefore, she had a very nice wicker basket stuffed with all kinds of breakfast items so they wouldn’t have to get up in the morning and rush down before breakfast was over. She also left orange juice in the refrigerator for them. My friends and myself were just stunned at the thoughtfulness that this sweet lady had for my friends. We are all in the service industry (airline flight attendants) and were very touched by her gesture. This is service that I wouldn’t even expect from a 5-star property. I do hope you will recognize that you have a ‘VERY VALUABLE’ employee and that you have gained a new customer. I often have people visiting from out-of-town. This will be their ‘home away from home’ when in the Atlanta area thanks to the kindness of one person. Your hospitality really made an excellent impression on us all. Many thanks. You put a big smile on our faces.”
TownePlace Suites – Kennesaw
“My stay was exceptional and truly very comfortable. Your housekeeping staff did a great job making sure that my room was just perfect as my profile is a ‘very fussy’ person.”–PG
“My stay was exceptional and truly very comfortable. Your housekeeping staff did a great job making sure that my room was just perfect as my profile is a ‘very fussy’ person.”–PG
“I wish to thank you for a very pleasant stay the past two weeks. Your staff is excellent! I would like to praise Jennifer, Ryan, and especially Neva. When I asked Neva about restaurants in the area, she pulled out several coupons which she had clipped out. She even made a trip to her car to get one for me.”–MM
“We were in the process of moving and needed a couple of nights away until our new home was ready. TownePlace made a stressful situation more relaxed and easy to handle. The staff was extremely cordial and professional and the amenities were top notch. I really appreciate the location and the etiquette of the staff. As we now live in this area and often have family come in to visit, we will most certainly recommend anyone we can’t physically house to stay at your location. I have been proud of being a Marriott member (basically for business), but when I needed the entity for personal reasons, I was more than satisfied. I will also forward this experience to my colleagues, friends, and family.”–JR
“I really appreciated everyone who helped me and my family during the time of our stay. I had a medical emergency and everyone was concerned. I really appreciated the prayers and the Prayer Line. My husband is not well and we make numerous trips to his doctor. On the occasions that we have to stay, this is where we’ll stay. Thanks, again, for all of your help and your prayers. Your kindness is greatly appreciated and was needed.”
“This is by far the absolute best hotel experience I have EVER had. I have never before stayed in such a welcoming environment. The cleanest hotel–no ‘hotel’ smell. The bed was so comfortable. Staff treated me as though I was the most important client. I would not stay any other place if given a choice. Thank you so much!”
“I really appreciated ‘The Journey: Gospel of John’ and the ‘What on Earth Am I Here For?’ booklets we found in each bedroom. Thanks for taking a high stand. Well done! I also really appreciated the welcome and thank you letter that I received via e-mail from the hotel manager.”
Wingate by Wyndham – Alpharetta
“I wanted to take this opportunity to compliment your staff. We were visiting from Minnesota, spending time with our parents who have been ill. Woody was so professional and helpful with room reservations and also assisting with technology questions — always with a smile and evident concern for our situation. He definitely went the extra mile to provide a calm, relaxing environment for our stay. Maceo added his ‘can do’ attitude when we lost a small cell phone clip in the parking lot. Trisha has the front desk firmly in hand, providing information on the area with professionalism and a ready smile. It’s rare to find such sincere customer care in the 2000′s and we will definitely stay at Wingate on our next trip to Alpharetta. Kudos to you!”
“I wanted to take this opportunity to compliment your staff. We were visiting from Minnesota, spending time with our parents who have been ill. Woody was so professional and helpful with room reservations and also assisting with technology questions — always with a smile and evident concern for our situation. He definitely went the extra mile to provide a calm, relaxing environment for our stay. Maceo added his ‘can do’ attitude when we lost a small cell phone clip in the parking lot. Trisha has the front desk firmly in hand, providing information on the area with professionalism and a ready smile. It’s rare to find such sincere customer care in the 2000′s and we will definitely stay at Wingate on our next trip to Alpharetta. Kudos to you!”
“Thank you so much for hosting us and our global procurement team. They were very complimentary of your staff’s friendliness. You obviously lead by example and it shows!”
–AK
–AK
