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Training Schedule |
Winter / Spring Semesters
2010 Class Schedule
All classes will be held in the Hotel Equities Learning Center (unless otherwise noted).
41 Perimeter Center East, Suite 510 – Atlanta, GA 30346
Register via e-mail by contacting Ruth Kornegay at rkornegay@hotelequities.com.
2010 Class Fees - $49.50 per associate / $99.00 per outside attendee (unless otherwise noted)
*Overnight accommodations, if needed, may be available at the Fairfield Inn & Suites–Perimeter Center. Please call the hotel directly at 770.350.0000 and request the $69 HEU rate, based on availability.
List of Classes:
- Basic Principles of Hotel Accounting
- Culture
- Returns Welcome!
- Front Desk Sales Class
- Leadership Development (LEAD)
- Live and DON’T Let Die!
- So You Think You Can Clean?
- Sales Webinars
- de Cultura en Español
- Tool Time
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Basic Principles of Hotel Accounting (Available to HE Associates ONLY)
| Thursday, May 6 | 1 p.m. - 3:30 p.m |
Gain a better understanding of the Basic Accounting Principles.
Suggested Audience: All HE Associates
| Co-Facilitated by: | HE Director of Financial Analysis & Owner Relations, Jeff Shockley HE Director of Training, Sal Capriola |
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Culture - (No Charge for HE Associates)
| Thursday, January 21 Wednesday, March 24 Thursday, May 20 Thursday, July 8 Thursday, September 23 Thursday, November 18 |
10 a.m. - 12 p.m. 2 - 4 p.m. 10 a.m. - 12 p.m. 10 a.m. - 12 p.m. 10 a.m. - 12 p.m. 10 a.m. - 12 p.m. |
Learn about our unique culture and gain an understanding of what it means to be a part of a winning team.
Suggested Audience: All new English-speaking associates
**All HE Leaders are required to attend an HEU Culture Class annually.**
| Facilitated by: | HE Head Coach, Fred Cerrone |
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Returns Welcome!
| Thursday, June 24 | 2 - 4 p.m. |
Gain a better understanding of how to improve customer service and increase your guest satisfaction scores.
Suggested Audience: All HE Associates
| Co-Facilitated by: | HE Senior Operations Coach, Tamara Markham HE Director of Training, Sal Capriola |
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Front Desk Sales Class (No Charge - Available to HE Associates ONLY)
| Wednesday, April 21 (at The Lodge at Simpsonwood) Friday, February 12 (at Hampton Inn-Dalton) |
10 a.m. - 12 p.m. 10 a.m. - 12 p.m. |
Sometimes a front desk associate is the first contact a potential guest has with your hotel. Learn how to determine their needs and book their business during the first phone call or visit to the hotel. Receive tools needed to be a sales leader at your property!
Suggested Audience: All HE Associates
| Facilitated by: | HE Sales & Marketing Coach, Elizabeth Derby |
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Leadership Development (LEAD) – (No Charge for HE Leadership Team)
| Monday, February 15 thru Monday, April 5 (8-week course) |
9 a.m. - 12 p.m. |
Learn to enhance your Leadership skills through sixteen leadership topics.
Suggested Audience: ONLY HE Leadership Team (GMs/HMs/Bench GMs/AGMs/OMs/HELP)
**Deadline for registration: Monday, February 8**
| Facilitated by: | HE Head Coach, Fred Cerrone HE Relationship Coach, Greg Smith |
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Live and DON’T Let Die! - ($35 per participant, including lunch)
(Available to HE Associates ONLY)
| Tuesday, March 30 | 9 a.m. - 2:30 p.m. |
Satisfy CPR / First Aid brand training requirements with this class and receive American Heart Association training certification which is valid for two years.
Suggested Audience: All HE Associates
| Facilitated by: | Valor Security Instructors |
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So You Think You Can Clean?
| Tuesday, May 25 | 1 - 3 p.m. |
Learn to understand your customers and what they are really looking for in cleanliness. Attendees walk away with a fresh, positive attitude about housekeeping.
Suggested Audience: All HE Associates
| Co-Facilitated by: | HE Senior Operations Coach, Tamara Markham HE Facilities Coach, Phil Bullard |
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Sales Webinars (No Charge - Available to HE Associates ONLY)
| Monday, February 8 Monday, April 12 Monday, May 10 Monday, July 12 Monday, August 9 Monday, October 11 Monday, November 8 |
9 - 10 a.m. |
Join us as we cover a variety of sales topics ranging from “How to Build a Referral Pipeline” to “Prospecting” to “Developing Business Acumen”. These short lessons will help you develop better skills and improve the revenues at your hotel.
Suggested Audience: All HE Associates
**Information is sent to each GM prior to webinar date.**
| Facilitated by: | HE Sales & Marketing Coach, Elizabeth Derby |
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de Cultura en Español (Spanish Culture) - (No Charge for HE Associates)
(Available to HE Associates ONLY)
| Tuesday, June 22 | 10 a.m. - 12 p.m. |
All new Spanish-speaking associates learn about Hotel Equities’ unique culture and gain an understanding of what it means to be a part of a winning team.
Suggested Audience: All new Spanish-speaking Associates
| Facilitated by: | Assistant General Manager, Rosa Guerra |
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Tool Time
| Thursday, April 8 | 10 a.m. - 12 p.m. |
Learn how to prevent maintenance problems at your hotel. It’s all in the attitude!
Suggested Audience: All HE Associates
| Facilitated by: | HE Facilities Coach, Phil Bullard |